Are you working with a reduced team? Don't miss a call. We provide bespoke contact centre services tailored to your needs.

From overflow calls during the day when your office is busy or unmanned, out of hours helpdesk and escalation services, or 24/7 order and sales lines – mplContact is the cost effective extension of your team.

Get A Quote

Fill in the form below and one of our Dedicated Account Success Team will call you back today.

How we can help you

We’re local

Based in Holywood, Co. Down, our receptionists are knowledgeable of the area and your service offering.

Be available 24/7

We handle your calls any time of day – when you are closed, away from the office, peak times, staff shortages, seasonal influxes.

Flexible solutions

We have experience delivering tailored services in all industry sectors, from SME’s to large corporations and the public sector.

Quick and easy set-up

We can set up your service quickly and easily. Often this can be done remotely with no face- to-face meeting required.

Cost effective

Costs are based on the volume of calls handled on your behalf. We don’t do long-term contracts or hidden fees.

Covid-19 support

We have helped many business transition to remote working and back to working from their offices during this period of time.

Get A Quote

Fill in the form below and one of our Dedicated Account Success Team will call you back today.

We work with Northern Ireland's most successful companies

Join 100's of companies currently using MPL Contact

Get A Quote Or experience our service for yourself. Call 028 9042 4828

Designed around your exact needs

From taking a simple message when you're busy to dealing with a complex customer service issue, we can handle almost any type of business phone call with ease.

Taking messages

Being your receptionist

Sales/Order lines

Customer service lines

Booking appointments

Providing product support

24/7 support desks

Lone working helpdesks

How It Works

In the majority of cases we can have your account up and running in a couple of days. Our Account Success Team will guide you through the setup process and help with the call scripting if required.

Step 1

Initial meeting (Face-to-Face, online or via telephone) to discuss requirements, the process for the service and the quotation which will be confirmed by email.

Step 2

Once the process has been confirmed and agreed, we will build your call application based on your specific requirements tailored for your company’s needs.

Step 3

Following an online demo of the process, and training of our team, we will issue you with your ‘Go Live’ date and instructions on how to divert your calls.

Dedicated Account Success Team

Our specialism is building strong relationships with our clients and their customers. This allows you the freedom to get on with what you do best, knowing your relationships are being looked after by the best in the business.

Paul AdamsonCompany Director

Paul has a wealth of experience in the contact centre industry. Paul has provided consultancy services for a variety of different contact centres, both inbound and outbound, in Northern Ireland and mainland GB. Paul takes a consultative approach with every client, analysing their requirements and building the solution around these needs.

Roma CreeseContact Centre Manager

Roma has been involved in a variety of customer service contact centre roles before joining mplContact. She joined mplContact in 2002 and for 13 years has been Contact Centre Manager. Roma’s attention to details and exceptional customer-orientated approach, when dealing with the team of supervisors she manages, and also with our clients, makes her an invaluable member of the team.

What our clients say

There's a reason why our local customers give us a 5-star rating.
five stars

“We have worked with mplContact for 10 years and have always found them to be professional in all aspects of the service they provide us, to the extent that we look upon them as an extension of our Customer Service Team. Irrespective of the number of calls that they have to handle, predominantly after hours, we get great customer feedback and our Brand values are maintained with each customer. Flexibility and quality of call handling is paramount and MPL certainly provide this.”

Paul StanfieldFirmus Energy

“We have worked with mplContact since July 2014. Being able to overflow our office calls when our team are busy, and handle all our calls when our offices are closed, has been hugely beneficial to ensure our clients receive prompt, professional service at all times. Our studio is currently closed with our team working from home during the Covid-19 pandemic, and having mplContact handling our calls means our services are largely unaffected during this uncertain time.”

Jamie RobinsonEyekiller

“mplContact have assisted us with our calls since 2005. With four busy branches and staff often leaving the office at short notice to carry out valuations and viewings, we rely on calls overflowing to mplContact when we have busy spells and we would otherwise struggle to handle them ourselves. mplContact also take calls when our offices are closed meaning tenants and landlords can easily avail of our extensive property management services. Our business has grown substantially over the last decade based on exceptional customer service and we consider mplContact to be an important part of the service we offer our clients.”

John MinnisJohn Minnis Estate Agents

“We rely on mplContact to provide 24/7 helpdesk services for a variety of our contracts, handling calls from Local Authorities, Housing Associations and tenants, processing jobs to on-call engineers’ PDA’s. A cost-effective, robust and reliable helpdesk service is mandatory and the service provided is flexible to adhere to all the specific requirements of each of the individual contracts. The comprehensive reporting ensures we retain complete visibility of the service at all times.”

Kieran AdamsGreenview Gas

Frequently asked questions

Do you have a question about MPL Contact? See our most frequently asked questions. If your question is not listed here, then please get a quote or call us on 028 9042 4828.

How quickly can it be set up?

The set up of the service largely depends on the complexity of what you want us to do for you. A basic service can normally be set up, with us handling the calls within a couple of days. A more complex solution might require more consultation to document the process, more time to build the call application and slightly more agent training time. Get in touch to find out how quickly we can start assisting with your calls.
How much will it cost?

The cost of the service largely depends on the amount of work we do for you. If we handle more calls, the service will cost more. What value might you put on a missed call? For a quotation, please get in touch and we will be able to give you a quote based on your specific requirements.
How do you know how to handle my calls?

Every one of our clients is assigned a 02890 DDI number. When a call is diverted to a client’s specific DDI number, the call is presented to one of our experienced call handling agents along with the call application which is presented on their screen. Every client’s call application is designed, developed and agreed by our client with prompts, warnings and on-screen features to select; meaning the bespoke application makes the decisions of the call, leaving the agent to focus on the soft skills.
Where are my calls handled?

Our calls are handled in our contact centre in Holywood, Co Down. Our Disaster Recovery contingency plan allows our whole team to be deployed as homeworkers if necessary. *Our homeworking DR plan had been the norm during the Covid-19 pandemic ensuring a seamless transition of all our services which is one less thing to worry about for our clients who rely on our services.
Do you provide other contact centre services?

As well as basic virtual receptionist services, we provide complex helpdesk and support desk solutions. Companies can outsource this function, either entirely or just out of hours and our agents can handle calls, tele-fix where appropriate, prioritise and escalate calls to on-call personnel based on skill set/location/other factors. Our services do not just include calls; we provide a multimedia suite handling emails, faxes, SMS messages, social media contact also. We provide order lines and sales lines on a 24/7 basis as many of our clients understand the importance of maximising every sales opportunity whenever it suits their customers. Lone working helpdesk solutions are provided to many of our clients ensuring their staff are always safe when working on their own.
Do I need to sign up to a lengthy contract?

No, one month’s notice is all that is required and you can remove your call divert at any time. There really is no reason not to trial the service for a month to see how it can help your business.

Join 100's of companies currently using MPL Contact

Get A Quote Or experience our service for yourself. Call 028 9042 4828